Ludobeta

# Terms and Conditions of Sale (TCS)

These Terms and Conditions of Sale (TCS) provide the necessary information to the customer before signing a contract for the sale of goods or services. They define the essential characteristics of the product sold, payment terms, sales conditions, legal guarantees, and the right of withdrawal.

## Attention

Do not confuse the TCS with the Terms and Conditions of Use (TCU). The TCU provides the rules for using a service (e.g., a website).

## 1. Essential Characteristics of the Product

The product sold consists of credits associated with the user's account. Credits are spent for each question asked about the rules of a board game. How many depends on the length of the rules read to answer it — the game's, and those of the expansions and variants chosen — and on the photographs attached. The price of a question is shown on the send button before it is asked, and no more than that price is spent. Credits are sold in packs, in USD, at the rate of 40 credits for $1 ($0.025 a credit) — so a $1 pack is 40 credits. Packs run from 40 credits ($1) to 200 credits ($5), and an account holds at most 200 credits. Credits stay spendable for ten years, counted from the most recent arrival of credits on the account: a new purchase carries the rest of the balance forward with it.

Credits may also be given free of charge: as a welcome, when the account's email address is confirmed, and, where the Site offers it, 2 credits for an advertisement watched to its end by an account holding 10 credits or fewer, at most 20 times a day and 100 times a week. Free credits are spent in the same way as the others.

Where the Site offers it, credits may also be spent on having a game made askable on demand, as article 1 bis describes.

## 1 bis. Games Made Askable on Demand

Where the Site offers it, a customer whose account's email address is confirmed may spend 15 credits to have a game the Site cannot answer about yet made askable. What is delivered is the game becoming askable on the Site, for every user: the customer acquires no exclusive right to it, and questions about it are then charged like any other.

- **Making a game askable.** Before paying, the customer is shown the estimated delay and a deadline ("at the latest in N h"). That deadline is a commitment. Once it has passed, or once the Site has announced a delay, the customer may ask for the 15 credits back at any time until the game is ready; choosing to wait keeps that right.
- **Skipping the queue.** When a game is already being prepared without any customer having paid for it, the customer may pay 15 credits to have it prepared first, under the same deadline and refund rules. The Site does not offer it when another customer has already paid for that game.
- **Paying in advance.** When the game's rules have not been found yet, the customer may pay 15 credits in advance: the rules are searched for first, then the game is prepared. The delay announced ("several hours") is only an indication. Until the rules are found, the customer may cancel and get the 15 credits back; when neither the rules nor the finding that they cannot be found arrive within 72 hours, the credits are given back without the customer having to ask. An account holds at most three payments in advance waiting for their rules. No payment in advance is possible for a game whose rules were searched for without success.
- **Automatic refunds.** The 15 credits are given back without the customer having to ask when the game cannot be prepared (unreadable rulebook, rulebook of another game, missing sources, internal error), when our preparation workshop has not taken the order within 10 minutes, when the rules of a game paid for in advance could not be found, and when the game became askable before the order was taken — through another user's request, for instance. The credits are kept only when the workshop took the order before the game became askable.
- Refunds are made in credits, to the account that paid. They do not extend the validity of the credits (article 1) and are not held to the 200-credit ceiling.
- A payment still under way when the customer deletes their account ends without a refund: there is no account left to give the credits back to.
- The customer is told of a delay, of a refund and of the game being ready on the Site and, if they chose it when paying, by email.

## 2. Payment

Payments are made exclusively online via a form and in USD; prices are shown in credits everywhere else on the site, at the rate above. In case of a complaint, please contact contact@ludo.help. The payment credits the user's account as quickly as possible, ideally within seconds, but depending on the payment method, it may take several days. Payments are made to Pierre Scelles, the creator and administrator of the website, based in France, reachable at contact@ludo.help.

## 3. Information about the Professional

Pierre Scelles, Sole Proprietor (EI) or micro-enterprise, SIRET 512565987.
Address: Monsieur Pierre Scelles, 11 Rue de Moussy, 75004 PARIS, France.
Contact: contact@ludo.help.

## 4. Recourse to a Consumer Mediator

In case of a dispute, you have the option to use a consumer mediator.

## 5. Applicable Law and Competent Court

These TCS are governed by French law. In case of a dispute, the competent court is located in Paris, France.

## 6. Warranties

- No financial guarantee and no professional liability insurance have been subscribed.
- No commercial warranty is offered: the only warranty on what is sold is the legal one described below.

The legal guarantee of conformity of articles L. 224-25-12 and following of the Consumer Code applies to the answers supplied, and to the making of a game askable on demand (article 1 bis), whose deadline is part of what is sold. Where an answer is not delivered, or does not have the characteristics described in these Terms, the customer may obtain that it be brought into conformity and, failing that, a reduction of the price or the refund of the credits it cost. No stipulation of these Terms sets that guarantee aside, and any stipulation that appeared to would be void.

Answers are written by artificial intelligence models reading the rulebook of the game the question is about. They may be incomplete or mistaken, and they are not an authoritative reading of a game's rules: where an answer and the rulebook published by the game's publisher disagree, the rulebook is right. The same holds for the answers about a game made askable on demand, which are written the same way. This says what is being sold; it does not limit the guarantee above.

The Site does not undertake to keep a past answer reachable for any particular length of time. Answers are in the public domain (article 7), the customer may download everything the Site holds about their account at any time from their profile, and the closing of the Site is governed by article 9 below.

## 7. Sales Conditions

Credits purchased by the customer to ask questions do not become the property of the customer. The generated answers enter the public domain under the CC0 1.0 license: [https://creativecommons.org/publicdomain/zero/1.0](https://creativecommons.org/publicdomain/zero/1.0).

Photographs attached by the customer to their questions are not covered by this placing in the public domain: they remain the property of their rights holders, are visible only to their author, and are used only under the conditions set out in article 2.3 of the Terms and Conditions of Use. Attaching photographs to a question may raise its price; the price shown on the send button takes them into account before the question is sent.

## 8. Right of Withdrawal

If the customer wishes to withdraw from a credit purchase, they can contact the Site administrator via contact@ludo.help. The withdrawal period is 14 days from the validation of the online payment. This right of withdrawal only applies to amounts that have not yet been spent to obtain answers to questions about board game rules or to have a game made askable on demand (article 1 bis); credits given back after such a payment count as unspent again. When the Site is informed of the customer's decision to withdraw, it has 14 days to refund the full amount paid.

## 9. Closure of the Site

The Publisher is free to stop operating the Site at any time. A permanent closure is announced at least thirty days in advance, by email, to every account that still holds credits, and the sale of credits stops on the day of that announcement.

Credits left unspent on the day the Site closes are refunded at their purchase price, up to the sums the customer actually paid, without the customer having to ask for it, by crediting back the means of payment used for the purchase. Credits spent on a game made askable on demand whose preparation is not finished on that day count as unspent. Where that refund cannot be carried through — an expired card, a closed account — the customer is asked by email for another way of receiving it, and contact@ludo.help is read for at least twelve months after the closure so that it can be settled there.

Credits given free of charge — the welcome credits of a new account and those received for watching an advertisement — cost nothing, are not refunded and are never exchanged for money. Nothing in this article shortens the time the law allows the customer to claim the sums they are owed.

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By using this Site and purchasing credits, you agree to comply with these Terms and Conditions of Sale. Thank you for your understanding and cooperation.